ETUDE - Glaze Plump Gloss #02 Violet Quartz

Thank you for shopping with KOSMIC! We are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping policy:

1. UAE Shipping Rates
We deliver all over the United Arab Emirates.
Orders below 199.99 AED: Delivery charge is 20 AED.
Orders 200 AED and above: FREE delivery.

2. GCC Shipping Rates
In addition to shipping within the UAE, we also ship to the following GCC countries:
Bahrain:
Orders AED 0.00–AED 499.99: Delivery fee is 50 AED.
Orders AED 500.00 and up: FREE delivery.

Kuwait:
Orders AED 0.00–AED 499.99: Delivery fee is 50 AED.
Orders AED 500.00 and up: FREE delivery.

Oman:
Orders AED 0.00–AED 499.99: Delivery fee is 50 AED.
Orders AED 500.00 and up: FREE delivery.

Qatar:
Orders AED 0.00–AED 499.99: Delivery fee is 75 AED.
Orders AED 500.00 and up: FREE delivery.

Saudi Arabia:
Orders AED 0.00–AED 499.99: Delivery fee is 50 AED.
Orders AED 500.00 and up: FREE delivery.

3. Order Processing Time

UAE Orders: All orders are processed within 1-2 business days. Orders placed on Saturday will be delivered on Monday. There are no deliveries on Sundays and public holidays. Orders are not shipped or delivered on weekends or holidays, except as noted.

GCC Orders (Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia): All orders are processed within 5-10 business days. There are no deliveries on Sundays and public holidays. Orders are not shipped or delivered on weekends or holidays, except as noted.

Refund policy

In case you are not fully content with your purchase, we offer a 14-day return service. Please be aware that the costs of returning the item to us will be your responsibility unless we delivered the incorrect item. To be eligible for a return, all skincare products must be in a sellable condition, unused, and in their original undamaged packaging.

Please take into consideration the following terms and conditions when returning your products:

For compliance with hygiene regulations, cosmetic products may only be returned if they are unopened, unused, and in their original packaging due to hygienic reasons. Regrettably, we will not accept any opened containers, jars, tubes, or bottles, including breaking any sealed external packaging.

We can only process your returns and exchanges if the order is returned to us in sellable condition, in its original packaging, and a sturdy return box, excluding faulty products. We reserve the right to refuse returns that display damage caused by the customer, such as tears or other damage.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.